We offer domestic (within Malaysia) and international shipping. Delivery charge will be displayed at the checkout page before you make your payment.
In case you couldn't find your delivery country, please contact us via FB messenger: @yacutha.official, Instagram: @yacutha.official or email: firstname.lastname@example.org for further assistance.
Local delivery is within 1 to 3 working days. International delivery will take 3 - 5 working days, depends on your delivery country.
Once your order has been processed and packed, our warehouse team will email you a unique tracking code for you to keep tab on the status of your parcel at all times.
This tracking code is sent to your registered email address. Please check your Junk Mail, just in case.
Please take a photo of the faulty area and include a short description along with your order ID and send to email@example.com.
We will exchange your item with a new one. In the event your faulty item is out of stock, we will reimburse you to your credit card
Please email immediately to firstname.lastname@example.org along with your order ID and we will sort it out for you.
Please send an email to email@example.com with your order ID and we’ll have it shipped out to you ASAP!
If you are at work, it would be advisable to ship to your office address because postal services such as PosLaju operate between 8:30am to 8pm on weekdays and 8:30am to 5pm on Saturdays.
Kindly note Cash on Delivery is not applicable at the moment. However bank transfer and Touch N Go payment is possible. We will provide our company banking details for you to transfer or deposit over ATM. Simply send us the transfer slip and we will despatch the item to your address.
Putting an item into your cart does NOT reserve or hold that item for you. Until you proceed to checkout and make payment, that item will be available to other buyers.
Many items are available in limited quantities, so an item may sell out before you checkout.
All taxes, duties and customs fees are the responsibility of the recipient of the package. These charges vary widely from country to country hence we are unable to advise what the cost would be.
Yacutha has no control over the fees imposed and we also cannot reimburse the amount in any capacity.
Step 1: Register with us as a member by clicking here.
Step 2: Start to browse!
Step 3: Once you have found the item you want, select your size and click on the ADD TO CART button.
Step 4: You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View cart & checkout’.
Step 5: Once you are done with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order.
If you have a discount code, key it in the box provided before checking out.
Please email us at firstname.lastname@example.org for both local and international customers
(Please note that PayPal will provide automatic currency conversion based on the current rate for MYR and the PayPal's currency conversion fee is added to the exchange rate, set by an external financial institution. Alternatively you may contact PayPal directly for more details regarding how they determine their currency conversion rates and fees)
Local Bank Transfer
Kindly contact us immediately via email and we'll assist in canceling your order so that you can place a new one.
Definitely, but you will need to email us as soon as possible so that we won’t process your order.
If it’s too late to cancel, we are afraid we can't refund or collect the items back.
You will need to call us at our hotline as soon as possible.
If it’s too late to cancel, we are afraid we can't refund or collect the items back.
Usually orders are automatically cancelled if we do not receive payments from you via our selected payment gateways.
However, if the amount has been deducted from your bank account, kindly email us at email@example.com and we'll sort it out right away!
You will need to make a separate order altogether.
All Yacutha designs are unique and only come in one piece per color per design. However, should there be any restock, we will usually announce it in our newsletter via Yacutha social media
By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.
Registering with us will speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.
Click here to register by filling in your details and following the instructions.
All information you provide us with is strictly confidential and will not be shared with any third parties.
If you’ve forgotten your password, just click the ‘Forgotten Your Password’ button and it will be emailed to you right away. If you still do not receive an email, write to firstname.lastname@example.org and we will assist you promptly.
Rest assured we do not sell nor disclose any customers' personal information to other parties for any purposes.
Returns and exchange are accepted within 14 days of purchase base on date of receipt (for Malaysia orders only) and only if the following conditions are met:
All items must be unworn and their outsoles must be clean and in their original condition.
All Items must be in their original packaging.
Returns and exchanges are not accepted for promotion items or items purchased during promotion period.
For returns and exchanges, customers are advised to notify us first at by quoting the order number and product details.
Shipping costs for defects return/exchange orders are borne by us and we are not liable until item reaches our office; however re-shipping costs for exchanged orders are borne by customers .
Items that are damaged, marked or altered will not be accepted. Any items returned under these conditions and/or fall under non-returnable categories will be sent back to the customer; and re-shipping costs for exchange orders are borne by customers .
Please note that we do reserve the right not to allow the return/exchange of products or refund of any transactions although the condition above is met.
Please contact us via email email@example.com with the subject : RETURN / EXCHANGE, attach your order invoice and we will reply you with the return address.
Please email us at firstname.lastname@example.org and we will update your store credit accordingly. Applicable to Malaysia only
We will email you as soon as we receive and process the parcel to let you know that it is safely in our hands.
Do email us at email@example.com and we will check on your orders accordingly.
We don't accept walk-in pickup and/or returns at our warehouse. You may ship your item to us or arrange a free pick-up by emailing us at firstname.lastname@example.org
For registered members only.
Applicable once only in a single receipt.
Discount codes cannot be combined.
Cash vouchers and store credit are not exchangeable for cash.
Yacutha has the rights to amend their terms & conditions at any time.
Please remember to log in for the code to be effective.
We are committed to protect your privacy. We do not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
To deliver products that you purchase from our website.
To inform and update you on the delivery of the product and for customer support purposes ;
To provide you with relevant product information and promotions;
To process your orders and to provide you with the services and information offered through our website and which you may request;
To allow us to administer your registered account with us;
To conform to legal requirements or comply with legal process;
To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).
The personal information we collect may include your:
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.